Privacy Policy www.rainbowchannels.com
Legal Disclaimer
At RainbowChannels.com, we are committed to protecting your privacy and ensuring the security of your personal information. Our Privacy Policy outlines the types of data we collect, how we use and process it, and the measures we take to safeguard your privacy. However, it is important to note that our Privacy Policy is a general guide and does not constitute legal advice.
Understanding Our Privacy Policy
Our Privacy Policy serves as a transparent disclosure of our data collection, usage, and management practices. It underscores our dedication to safeguarding the privacy of our visitors and members while outlining the mechanisms we employ to uphold data protection standards. It is imperative to acknowledge that legal requirements for Privacy Policies may vary across different jurisdictions. As a user of RainbowChannels.com, you are responsible for ensuring compliance with applicable privacy laws based on your activities and location.
Key Elements of Our Privacy Policy
The Privacy Policy at RainbowChannels.com comprehensively addresses the scope of information collected, the methods employed for data collection, the purpose behind data gathering, disclosure practices with third parties, user rights under privacy laws, and specific considerations for data collection from minors.
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Fraser Therapies c/o www.rainbowchannels.com customer privacy notice
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This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone: 07572415918
Email: mamabearorganic.uk@gmail.com
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What information we collect, use, and why
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We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Date of birth
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Payment details (including card or bank information for transfers and direct debits)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Account access information
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
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Names and contact information
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Client accounts and records
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Financial information eg for fraud prevention or detection
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Location data
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
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Website and app user journey information
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IP addresses
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
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Addresses
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Purchase or client account history
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Website and app user journey information
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IP addresses
We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:
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Health information
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Client account information
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Any other personal information required to comply with legal obligations
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Safeguarding information
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Criminal offence data ​
We collect or use the following personal information to protect client welfare:
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Names and contact information
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Client account information
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Health and wellbeing information
We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
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Racial or ethnic origin
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Religious or philosophical beliefs
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Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Addresses
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Payment details
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Account information
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Purchase or service history
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Relevant information from previous investigations
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Customer or client accounts and records
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Financial transaction information
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Correspondence
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Location data
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
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Racial or ethnic origin
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Political opinions
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Religious or philosophical beliefs
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Health information
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Sexual orientation information
Lawful bases and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Identifying and connecting client need with ideal facilitator (typically 3rd party). Passing (informed and consented), information between client and 3rd party interest.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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Contact information necessary when scheduling appointments. Banking information required to secure deposits for appointments and finalised payment to service completion.
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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To connect clients with relevant third parties that may be of interest
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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for research or archiving purposes:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
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Directly from you
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Suppliers and service providers
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Third parties:
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Other similar organisations, facilitators and service providers that operate to vetted standards.
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How long we keep information
[Insert information about how long you store personal information here.]
[You said you didn't have a retention schedule, or you weren't sure. Once you've downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.
For more information, see our guidance on how long you should store information(opens in a new window).]
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Who we share information with
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Others we share personal information with
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Other financial or fraud investigation authorities
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Organisations we’re legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media
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Third parties:
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Vetted service providers that we approve.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113